Mentioning and notifying users in Confluence - Confluence Tutorial

Welcome to this tutorial on mentioning and notifying users in Confluence. Confluence provides a powerful feature that allows you to mention specific users in your content and notify them about relevant information or discussions. This feature enhances collaboration and ensures that the right people are engaged in the right conversations. In this guide, we will explore how to effectively mention and notify users in Confluence.

Mentioning Users in Confluence

When you mention a user in Confluence, they receive a notification, and their username becomes a link to their Confluence profile. You can mention users in various places such as comments, page content, or in inline discussions. Here's how to mention users:

Mentioning a User in a Comment

To mention a user in a comment in Confluence, follow these steps:

1. Open the page or comment section where you want to leave a comment.
2. Type "@" followed by the user's name or Confluence username. As you type, Confluence will suggest matching usernames.
3. Select the appropriate user from the suggestions or continue typing the full username.
4. Complete your comment and post it. The mentioned user will receive a notification about the mention.

Notifying Users in Confluence

Notifications ensure that users are alerted to relevant changes, updates, or discussions happening in Confluence. By notifying users, you can ensure their active participation and keep them informed. Here's how to notify users:

Notifying Users of Page Changes

To notify users of page changes in Confluence, follow these steps:

1. Open the page for which you want to send notifications.
2. Click on the three-dot menu in the top-right corner of the page.
3. Select "Notify Watchers" from the dropdown menu.
4. Compose a brief message explaining the changes or updates, and click "Send" to notify the users who are watching the page.

Common Mistakes

• Not using the correct username when mentioning a user, which may result in the wrong user being notified or not being notified at all.
• Forgetting to check the notification settings of users to ensure they are receiving the desired notifications.
• Overusing notifications and mentions, leading to notification overload for users and reduced effectiveness of the feature.

Frequently Asked Questions

1. Can I mention multiple users in a single comment in Confluence?

   Yes, you can mention multiple users in a single comment in Confluence. Simply use the "@" symbol followed by the usernames of the users you want to mention, separated by spaces or commas.

2. Can I control my notification settings in Confluence?

   Yes, you can customize your notification settings in Confluence. Click on your profile picture, go to "Settings," and navigate to the "Email" tab to configure your notification preferences.

3. Can I turn off notifications for specific pages or spaces in Confluence?

   Yes, you can manage notifications for specific pages or spaces in Confluence. Open the desired page or space, click on the three-dot menu, and choose "Watch" or "Unwatch" to control your notification status.

4. Do users need to have Confluence accounts to receive notifications?

   Yes, users need to have Confluence accounts to receive notifications. The notifications are sent to the registered email addresses associated with their Confluence accounts.

5. Can I customize the content of the notification messages in Confluence?

   No, the content of the notification messages in Confluence is not customizable. The messages contain standard information about the changes or discussions that triggered the notification.

Summary

In this tutorial, you learned how to effectively mention and notify users in Confluence. By mentioning users in comments or content and sending notifications for page changes, you can ensure that the right people are involved in relevant discussions and are kept informed about important updates. Avoid common mistakes such as using incorrect usernames or overusing notifications. Leverage the power of mentioning and notifying users in Confluence to enhance collaboration and communication within your team.